Status and Basic Policy of the Gigaphoton Group Concerning Infection Prevention Measures for the Novel Coronavirus (COVID-19) (Report #1)

March 4, 2020

This is an announcement regarding the status and basic policy of the Gigaphoton Group concerning the infection prevention measures for the novel Coronavirus (COVID-19) that has been reported recently and has been spreading from Wuhan city, Hubei province, China, the epicenter of the virus outbreak.

Status of employees

At present, there are no cases of infection reported among our employees. To prevent the impact on our production and support activities, and operation of factories of our customers due to the spread of infection, we are implementing measures such as restrictions on overseas and domestic business travel, working from home and working in shifts.

Supply Chain

Since there are no serious problems with the production and supply capabilities of our suppliers at present, the production of laser products and spare parts can be continued as before. However, one of the risk factors is that some suppliers are using parts from China, and we will continue to watch the situation in this regard.

Service Support

Regarding service support, the head office functions such as parts supply and technical support are being carried out as usual. Regarding on-site service support to individual customers, please contact our local representative or at the contact information given below.

Visits to Our Company

(Visits to our HQ in Japan)

We request our customers and suppliers to refrain from visiting our company as far as possible. If a visit is inevitable, please fill the "Preliminary Verification Form", we appreciate your understanding in this regard.For visits to our overseas offices, please contact us at the overseas contact information given below.

Visits from Our Employees (Excluding Service Support)

As a general rule, we are refraining our employees from visiting customers and suppliers. When a visit is essential, the employees must wear a mask whenever possible and follow the rules of the company they are visiting. For the time being, our employees will refrain from international business trips.

For details, contact our representative or at the contact information given below.


Our company feels sorry for the people who are suffering from the infection and anxiety of the Novel Coronavirus. We offer our deepest condolences to those who have died due to the virus and wish a speedy recovery of infected people and sincerely hope that the infection will be contained soon.

* The next report is due to be released around March 10.

Gigaphoton Inc.

President and CEO

Katsumi Uranaka


Media inquiries

Corporate Planning Department

Kenji Takahisa:

TEL: +81-285-37-6931


For inquiries regarding supply chain:

Purchasing Section, Production Department

Yoshinori Ohta:

Rika Shimizu:

TEL: +81-285-28-8433


For inquiries regarding service support and distribution:

Customer Support Department

(Japan) Takayuki Mizokami:

(Overseas) Kenny Oka:

TEL: +81-285-8409/8423


For inquiries regarding business discussions:

Sales Department

Kiyotaka Uchida:

TEL: +81-285-28-8415


For other inquiries:

Administration Department

Mayumi Nakamura:

TEL: +81-285-28-8410


Overseas Offices Contact Information

Gigaphoton Korea: 史承學(Seung Hak, Sa)

Gigaphoton Taiwan: Satoshi Oka / 呉健賢

Gigaphoton China: Daisuke Satou  / 何胜杰

Singapore Branch: Jason Lim