Service&SupportService&Support

Maximize Uptime

The primary mission of our service and support is to maximize the availability and uptime of our light sources for our customers.

Highly Skilled Service and Support

We consider it essential to provide our customers with comprehensive and top-quality training regarding the operation and maintenance of our light sources. To achieve this we focus on preventive maintenance, constant improvement and reinforcement of service skills, and ensuring speedy and optimal parts distribution through our worldwide service network for all of our customer sites.

Preventive Maintenance

Our excimer laser light sources are manufactured at a dedicated cleanroom factory consisting cleanrooms of Class 5 through Class 8 (ISO 14644-1 cleanroom standards)/ Class 100 through Class 100,000 (US FED STD 209E cleanroom standards). The work flow of the Production Division encompasses sections devoted to Parts Management, Assembly, and Inspection.

Training

We consider it essential to provide our customers with comprehensive and top-quality training regarding the operation and maintenance of our state-of-the-art excimer laser units. At Gigaphoton, we offer a variety of effective and practical training programs according to the customer level and needs.

Efficient Parts Distribution

We constantly monitor the status of all light sources around the world predict the replacement period of the light source. Through this we predict long-term trends concerning the supplying of parts, and thus establish an optimal production system. The specific replacement plan and inventory status at each site is updated in real time by an Internet-based system, and this information can be ascertained at our headquarters in Oyama. As a result, we supply parts in a timely manner.